FAQ

Q: Do Arnott's biscuits contain trans fats?
A: Arnott's identified trans fatty acids (TFAs) as an issue of importance more than 10 years ago and took action then to significantly reduce the level of TFAs in their biscuits by replacing partially hydrogenated animal fats with vegetable oils. According to a World Health Organisation report, '..to promote cardiovascular health, diets should provide a very low intake of TFAs (hydrogenated oils and fats). This means an intake that is as low as possible. In practice, this implies an intake of less than 1% of daily energy intake.' We recently tested some of Arnott's most popular biscuits and all fall well below the nutrition goal stated above (the majority indicated TFA levels of <0.1%, ie. not detectable within limits of the analysis). In fact, you would need to eat 40 Arnott's Tim Tam biscuits to reach the maximum daily amount of TFAs recommended by the World Health Organisation!

Q: Are any Arnott's biscuits Halal or Kosher certified?
A: Arnott's does not certify its products sold in Australia or New Zealand based on any particular religious beliefs or social preferences.

Q: Do any of your products meet the New South Wales Healthy Schools Canteen criteria?
A: Yes, we have a large range of products that meet the criteria based on the recommended serve size including SAO, Shapes Pizza and Snack Right Fruit Slice Apricot. We can send you a comprehensive list of these products if you visit the 'Feedback' section of this website and email us your request.

Q: Do any of your products contain MSG?
A: MSG is naturally present in many foods. If any of our products contain added MSG, this would be listed as 'flavour enhancer (621)' in the ingredient list on the label.

Q: What salt do we use?
A: Arnott's uses sea salt, which is made in South Australia by evaporating seawater.

Q: Are there allergens in your products?
A: Many individuals suffer from a whole range of different allergies. That's why, if you are allergic to something in particular, you should always check to make sure it's not listed in the ingredient panel or the 'may contain' statement on any food product.

Q: What are food additives and why are they in some Arnott's products?
A: Food additives play an important role in our food supply, ensuring our food is safe and meets the needs of consumers. Many food additives have long complex names. Sometimes these are abbreviated, sometimes not. Some have more than one name and a few include letters from the Greek alphabet! The food additives list can be confusing, so to help reduce this confusion, each food additive is given a short code number.

Q: What are antioxidants and why are they in some Arnott's products?
A: Antioxidants prevent foods deteriorating. For example, antioxidants prevent rancid flavours developing in fats and oils when they are exposed to the air.

Q: Do you use antioxidants?
A: Cooking oils, including those used in the home, contain small amounts of antioxidants to protect them during storage. Similarly, the oils we use contain small amounts of antioxidants, like Vitamin E, which are added by our supplier. Also, our Snack Right and Vita-Weat biscuits, by nature of their high fruit and wholegrain content, would contain natural levels of antioxidants.

Q: What is the difference between 'Best Before' and 'Use By'?
A: 'Best Before' is the recommended shelf life of the product; it indicates when the product should be eaten by to ensure it is fresh. 'Use By' means it must be eaten on or by that date for product safety reasons. Please visit the FSANZ (Food Standards Australia & New Zealand) website on www.foodstandards.gov.au for further information.

Q: Where does the Lecithin used in some of your products come from?
A: It's derived from soybeans. Lecithin is a very common emulsifier in a wide range of foods. It's also commonly sold in health food stores and supermarkets as a dietary supplement.

Q: What does the 'May Contain' statement on pack really mean?
A: It means the product in question may contain the ingredients listed in this statement, typically as a result of what we call 'cross-contamination'. For example, we might use a piece of baking equipment to make a product that contains peanuts, then use that same piece of equipment to make a product that doesn't contain peanuts. Even though we take great care to clean that piece of equipment between batches, there's a possibility that the second product could be exposed to trace elements of peanuts. So the 'May Contains' statements help people who suffer from all types of food allergies to make safe and informed decisions about our products.

Q: Why do you use preservatives in your food?
A: Some foods don't stay fresh without preservatives. If we add a preservative to one of our products to help it keep fresher for longer, we declare the preservative in the ingredients panel on the pack.

Q: What are Flavour Enhancers?
A: They're ingredients that enhance the existing taste and/or smell of a food. Flavour enhancers are listed in the ingredients panel along with their number. Please visit the FSANZ (Food Standards Australia & New Zealand) website on www.foodstandards.gov.au for further information.

Q: Are any Arnott's products genetically modified?
A: At Arnott's Australia/New Zealand, we're doing as much as is technically possible to ensure our products do not contain genetically modified organisms:

GE ingredients
Our policy is to use non-GE ingredients. We audit existing and new ingredient suppliers on an ongoing basis and we've also added a provision in their contracts stipulating our requirement for non-GE ingredients.

GE-derived ingredients
While we and other food manufacturers cannot be completely confident that GE enzymes and processing aids are not used elsewhere in the supply chain, our policy is to use non-GE-derived ingredients, wherever possible. Again, we audit existing and new ingredient suppliers on an ongoing basis and we've also added a provision in their contracts stipulating our requirement for non-GE-derived ingredients.

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